joya baji's Privacy Policy

Introduction and Applicability

joya baji is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") sets out how joya baji manages the personal information of its users. This Policy applies to all services, mobile applications, and related digital services operated under the domain https://joya-baji.cam.

By creating an account or using our services, you are considered to have accepted the terms of this Policy. We ask you to read this Privacy Policy carefully alongside our Terms and Conditions, as both documents together govern the relationship between you and joya baji.

This Policy may be updated at any time. In the event of changes, we will post a notice on the site and the "Last Updated" date will be revised. Continued use of the site after any update will be considered acceptance of the revised Policy.

What Information We Collect

2.1 Information You Provide Directly

When you create an account on joya baji, make a deposit, or contact our support service, you provide certain information directly. This information may include:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Financial transaction details — such as records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• The content of messages or complaints you send to our support service

2.2 Automatically Collected Information

When you use our site or app, certain information is collected automatically, such as:

• IP address and device type
• Browser and operating system information
• Time of access and session duration
• Pages visited and navigation patterns
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may sometimes collect information from third-party service providers for the purposes of identity verification, fraud prevention, and ensuring responsible gaming. This information is used only for specified purposes and helps confirm your identity.

Purpose of Information Use

joya baji uses your information for the following purposes:

• Account management: To create, verify, and maintain your account.
• Financial transaction processing: To securely process deposit and withdrawal requests.
• Customer support: To improve the quality of support provided via 24/7 live chat and email.
• Security and fraud prevention: To detect unauthorized access to accounts and suspicious activity.
• Meeting legal obligations: Retaining information necessary to comply with applicable laws and regulations.
• Service improvement: Analyzing site performance to improve your experience.
• Relevant notifications: Sending bonus offers, promotional updates, and important service notifications (with the option to opt out according to your preference).

We never sell your information to advertising agencies or unrelated third parties.

Information Sharing and Disclosure

joya baji may share your information with third parties in limited circumstances and for specific reasons. Those circumstances are described below:

4.1 Service Providers

We work with trusted service providers who perform specific functions on our behalf — such as payment processing, identity verification, technology infrastructure, and customer support. These service providers receive information only for their designated tasks and are required to keep it secure in accordance with our guidelines.

4.2 Legal Obligations

joya baji may disclose information to authorities when required by court order, government directive, or applicable law. In such cases, we provide only the minimum necessary information.

4.3 Business Transfers

In the event of corporate activities such as a merger, acquisition, or asset sale, your information may be transferred. We will notify you in advance in such circumstances.

4.4 With Your Consent

Outside the cases listed above, we do not share your information with anyone without your explicit consent.

Methods of Data Protection

joya baji applies industry-standard technical and organisational measures to ensure the security of your information. The key features of our security framework are described below:

• SSL encryption: All data transmitted on the site is encrypted using SSL technology.
• Data encryption: Stored sensitive information — particularly financial and identity-related data — is kept in encrypted form.
• Access controls: Only authorised staff may access your information, and only when required for a specific purpose.
• Security monitoring: Round-the-clock system monitoring is in place to detect unusual activity.
• Regular audits: Our security measures are regularly tested and updated.

However, it is not possible to guarantee 100% security for data transmitted over the internet. We take every precaution, but you also play an important role in keeping your account secure — for example, by using a strong password and not sharing your login details with anyone.

Cookies and Tracking Technology

joya baji uses cookies and similar technologies on its site. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential cookies: Necessary for the site to function correctly — for example, maintaining your login session.
• Functional cookies: To remember your language preferences and settings.
• Analytics cookies: To understand which parts of the site are used most, helping us improve the service.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some site features to stop working correctly.

Data Retention Period

joya baji retains your information for as long as it is necessary to provide the service or to meet legal obligations.

If you request that your account be closed, we will delete your active personal information. However, financial transaction and identity verification records may need to be retained for a set period in accordance with applicable law. Once that period ends, the retained information is securely deleted.

Your Rights and Options

You have certain rights over your personal information. joya baji is committed to upholding these rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or outdated information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though where legal obligations apply it may not be possible to delete all information.
• Right to object to processing: You may object to your information being used for specific purposes.
• Withdrawal from marketing: You may opt out of receiving promotional notifications at any time.

To exercise these rights, please contact our customer support team. We will endeavour to respond to your request within a reasonable time.

Protection of Minors

joya baji is strictly not for anyone under the age of 21. We do not knowingly collect or store information from minors. An age verification process is followed when creating an account.

If we become aware that information has been collected from a minor, we will immediately close that account and delete the related information. To learn more about responsible gaming, please visit our Responsible Gaming page.

International Data Transfers

joya baji primarily serves users in Bangladesh. However, for technical infrastructure reasons, your information may be stored or processed on servers in other countries. In such cases, we ensure that adequate data protection measures are in place in that country or with that service provider.

Such transfers are always carried out in compliance with applicable data protection regulations, and all necessary steps are taken to maintain the confidentiality of your information.

External Links and Third-Party Services

The joya baji site may in some cases be connected to third-party payment gateways or services — such as transactions via bKash, Nagad, Rocket, or Upay. Once you access these third-party services, they are governed by their own privacy policies, for which joya baji is not responsible.

We advise you to read the privacy policy of any third-party service before using it.

Contact and Complaints

If you have any questions, complaints, or information-related requests regarding this Privacy Policy, please contact us. Our customer support team is available seven days a week, twenty-four hours a day in both Bengali and English.

Ways to contact us:

• Live chat: Speak with us directly via the live chat button on the site — you will receive an immediate response.
• Email: [email protected]

We generally aim to reply to your email within business days. To learn more about us, please visit our About Us page.